Why Choose City of Doral?
A comprehensive smart city ecosystem designed for residents, businesses, and city administrators.
1
City of Doral Chatbot
An AI-powered virtual assistant developed for the City of Doral website, enabling residents to book appointments, create service tickets, and resolve city-related queries through conversational interaction.
2
AI Assistance Insights
Performance analytics highlighting chatbot engagement levels, query handling efficiency, and service request trends generated through user interactions.
3
Monitoring & Dashboard
Administrative dashboard providing real-time visibility into chatbot-generated appointments, tickets, and overall interaction metrics for operational oversight.
4
User Satisfaction Analysis
Analytical overview of user feedback and satisfaction metrics derived from chatbot interactions to ensure continuous service improvement.
5
Service Categories
Structured categorization of municipal services to streamline chatbot query handling and improve response accuracy.
6
FAQ Upload
Content management module for uploading and maintaining frequently asked questions to enhance chatbot knowledge and response capabilities.
7
Ticket Management
Read-only administrative interface displaying tickets created exclusively through the chatbot, enabling monitoring and tracking of service requests.
8
Appointment Overview
Centralized view of appointments scheduled via the chatbot, allowing administrators to monitor booking activity without manual modification.
9
User Conversation History
Comprehensive record of all chatbot-user interactions, ensuring transparency, traceability, and performance evaluation.